Shop rules
Shop rules
The following Regulations define the general sales conditions applicable in our online store available at www.basilur.pl, run by Tea Brother Sp. z o. o., ul. Targowa 9B, Nowy Dwór Mazowiecki 05-100, NIP: 5311691575, REGON: 360762290. Share capital is: PLN 5,000.00. The company is entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw. WARSAW IN WARSAW, 14TH COMMERCIAL DEPARTMENT OF THE NATIONAL COURT REGISTER, under KRS number 0000956323.
1. Scope of validity of the regulations
The Regulations apply to all orders placed by Consumers and Entrepreneurs via our online store.
A consumer is, in accordance with Art. 22 of the Civil Code, a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
Pursuant to Art. 43 of the Civil Code, a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf.
Other or supplementary Regulations and General Commercial Terms and Conditions used by Entrepreneurs do not apply – they will only become part of the contract if we give you our express written consent.
2. Conclusion of the contract
The sales contract is concluded with Tea Brother Sp. z o. o.
The presentation of products in our online store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. In order to submit an offer to purchase products, you must place an order. Using the mechanisms available in our store, you can add the products you choose to your shopping cart and place a purchase offer. The shopping cart and the data entered in the forms can be modified before placing the order, using available functionalities and messages displayed during the ordering process.
By clicking on the order summary page to confirm and finalize the order – you place an order for the products in the basket. After placing your order, you will receive an e-mail from us confirming receipt of the order and its acceptance for processing. Upon receipt of this message, a sales contract is concluded.
3. Language and rules for consolidating the contract
The sales contract can be concluded in Polish or English
We save the content of the contract and send you order details and our Terms and Conditions by e-mail. You can also check your order information via your customer account. The Regulations are also made available on the website of our online store in a way that allows you to obtain, reproduce and record the content.
4. Delivery of products
In some cases, shipping costs must also be added to the given product prices. The ordered products are delivered via courier companies cooperating with us. Detailed information about possible delivery methods and dates as well as shipping costs is presented when placing the order and in a special information tab on our store's website.
Generally, it is possible to collect the products in person at the following address: Tea Brother Sp. z o. o., Targowa 9B, 05-100 Nowy Dwór Mazowiecki, from 8:00 a.m. to 4:00 p.m.
5. Payments
The following payment methods are available in our online store:
- Payment on delivery upon receipt of the shipment.
- Electronic payments (e-payments) via the online payment service.
Detailed information about possible payment methods, including online payment services integrated with our store and available types of e-payments, as well as possible additional costs, is presented when placing an order and on our store's website in a special information tab regarding payment methods.
6. Right to withdraw from the contract
In accordance with the information contained in the notice on the right to withdraw from the contract, you have a statutory right to withdraw from the contract.
7. Damage caused during transport
Applies to consumers: in the case of a consumer purchase at a distance, our store always bears the risk of accidental damage or loss of items during transport. If the ordered products are delivered with obvious damage during transport, please report such defect to the delivery person as soon as possible and contact us. A delay in reporting such a complaint or contacting us has no consequences for your statutory rights (described below in the section on complaints) and their satisfaction. However, faster reporting helps us pursue our claims against the carrier or transport insurer.
8. Complaints: compliance of the goods with the contract / defects
Applies to Consumers : we are obliged to deliver goods without defects. In the event of non-compliance of the goods with the contract, the Consumer has the rights specified in Chapter 5a of the Act on Consumer Rights. Under the terms specified therein, the Consumer may request repair or replacement of goods that are inconsistent with the contract, or submit a declaration of a reduction in the price of the goods or withdraw from the contract. We are liable for non-compliance of the goods with the contract revealed within 2 years of their delivery, unless we have specified a longer shelf life for the given goods - in which case the longer period applies.
In the event of non-compliance of the goods with the contract, the above provisions relating to the Consumer also apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it is not of a professional nature for this person, resulting in particular from the subject of the activity performed by him/her. business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.
Complaints can be submitted:
- via e-mail to the following address: reklamacje@basilur.pl
- in writing to the following address: Tea Brother Sp. z o. o., Ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki
- telephone contact is possible at: 500164000
Information regarding a possible additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.
Applies to Entrepreneurs: (except for natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons - the so-called "quasi-consumers", i.e. sole proprietors enjoying certain consumer rights): in In the case of a sales contract concluded with an Entrepreneur, pursuant to Article 558 § 1 of the Civil Code, the liability of our online store under the warranty for defects is excluded.
Our customer service is at your disposal: Mon. to Fri. 8:00-16:00
9. Services provided electronically
In order to use our online store, including browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. It is recommended to enable JavaScript and cookies in your browser settings. Users are obliged to use the online store in a manner consistent with the law and good practices, and it is prohibited to provide illegal content.
We take all necessary actions to ensure the fully correct operation of the website and the interface of our online store to the extent resulting from current technical knowledge, and we undertake to remove any irregularities and technical problems reported by users within a reasonable time. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of creating a customer account - if these services are provided within our store. You can notify us about any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the point above. In a complaint regarding irregularities related to the technical functioning of the online store's website, please indicate the type and date of the irregularity.
10. Code of good practice
We have voluntarily complied with the "Trusted Shops Quality Criteria" available at: this link .
11. Out-of-court dispute resolution
We would like to inform you that Consumers have the opportunity to use out-of-court complaint handling and redress. Information on how to access the above-mentioned mode and procedures for resolving disputes, are located at the following address: www.uokik.gov.pl in the " Amicable resolution of consumer disputes " tab.
In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for consumers and entrepreneurs seeking out-of-court settlement of disputes arising from the conclusion of a distance sales contract or service contract.
Using the above-mentioned out-of-court methods of pursuing claims and resolving disputes are voluntary and can only take place if both parties to the dispute (Consumer and Seller) consent to it.
12. Final provisions
None of the provisions of these Regulations are intended to violate the statutory rights of the Consumer. In the event of any conflict between the provisions of these Regulations and the rights of consumers arising from generally applicable provisions, statutory regulations will always be applied in place of the challenged provisions of the Regulations.
In the case of Entrepreneurs, Polish law applies to all contracts concluded with us, excluding the United Nations Convention on Contracts for the International Sale of Goods.
In the case of Entrepreneurs, legal persons under public law or separate public law entities, the court exclusively competent to resolve all disputes arising from the contractual relations between us and you will be the court competent for our registered office. The previous sentence does not apply to natural persons concluding a contract directly related to their business activity, if the content of this contract shows that it is not of a professional nature for these persons, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register. and Information on Business Activity.
