Shop rules

Online Store Regulations

These Regulations contain the operating principles of the store www.basilur.pl. Here you will find, in particular, information on the rules for placing an order, the offer, the right to withdraw from the contract, and liability for non-conformity of goods with the contract.

 §1 
Definitions 

Store – the online store located at www.basilur.pl.

Seller – Tea Brother sp. z o.o. with its registered office in Nowy Dwór Mazowiecki at ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki, entered into the Register of Entrepreneurs kept by the District Court for the capital city of Warsaw in Warsaw, XIV Commercial Division of the National Court Register under KRS number 0000956323, with NIP: 5311691575, share capital: PLN 5,000.00, e-mail address: sklep@basilur.pl, tel. no. +48 500 164 000.

Client – a natural person, legal person, or organizational unit without legal personality, to which special provisions grant legal capacity, placing an order within the Store and making purchases through the Store.

Consumer – a natural person concluding a contract with the Seller whose subject is not directly related to their business or professional activity.

Entrepreneur with consumer rights - a natural person running a sole proprietorship who concludes a contract directly related to their business activity, if the content of this contract indicates that it does not have a professional nature for them.

Account – Client's account established on the Store's online platform, allowing access to purchased services and goods.

Sales Agreement - a contract for the sale of Goods concluded between the Seller and the Client through the Store.

Good – a physical item or service that is the subject of sale in the Store.

Seller's Data – Seller's contact details, especially for complaints and returns: Tea Brother sp. z o.o., ul. Wiosenna 23B, 05-152 Cybulice Małe, e-mail address: reklamacje@basilur.pl, tel. no. +48 500 164 000.

User – Client or recipient of services provided by the Seller.

 §2 
Preliminary Provisions 

  1. These regulations define the rules for using the Store and the rules and procedure for concluding distance sales contracts through the Store.
  2. The Regulations are continuously available on the Store's website in a manner that allows their download, reproduction, and recording of their content by printing or saving on a data carrier at any time.
  3. Making purchases in the Store requires access to a computer or mobile device with Internet access, a standard operating system, access to a web browser supporting JavaScript and necessary cookies, as well as an email address. In addition, to make purchases, it is necessary to complete the ordering process, during which it is necessary to provide data required for order fulfillment.
  4. If the Seller offers digital content or services, and their use would require fulfilling additional technical conditions, these conditions are indicated in the description of these products in the Store.
  5. In the event of an announcement of a price reduction for goods, the Seller informs about the lowest price from the period of 30 days before the price reduction, in accordance with Art. 4 sec. 2 of the Act of May 9, 2014, on informing about prices of goods and services.
  6. The specificity of each Good and its characteristic features are included in the descriptions of the Good in the Store.
  7. It is prohibited to send unlawful content via forms.

 §3
Making purchases in the Store

  1. The Client can make purchases in the Store after logging in to the Client Account or without registration.
  2. The gross price of the goods including VAT is provided on the Store's website. The prices of goods do not include delivery costs, which are always indicated during the Order placement process.
  3. Information about goods provided on the Store's websites, in particular their descriptions, technical and utility parameters, and prices, constitute an invitation to conclude a contract, within the meaning of Art. 71 of the Civil Code.
  4. After selecting the Good, to make a purchase, the Client should follow the subsequent steps according to the messages displayed on the Store's pages. If a discount code is available, the Client can enter it in the cart or during the ordering process. The Client can then recalculate the cart costs and proceed to payment.
  5. To place an order, the Client must provide data marked as mandatory in the forms. Until clicking the button that finalizes the order, the Client has the option to modify the order or the provided data.
  6. To finalize the order, the Client must place the order by clicking the "Order and pay" button on the order summary page. To place an order, it is necessary to first add goods to the cart, complete the data, and express the required consents, including accepting the regulations.
  7. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for fulfillment. Confirmation of receipt of the Order and its acceptance for fulfillment occurs by the Seller sending the Client a relevant e-mail message to the e-mail address provided by the Client during the Order placement, which contains at least the Seller's statements about receiving the Order and its acceptance for fulfillment, and confirmation of the conclusion of the Sales Agreement. At the moment the Client receives the above e-mail message, the Sales Agreement between the Client and the Seller is concluded.
  8. The recording, securing, and making available to the Client of the content of the concluded Sales Agreement takes place by making these Regulations available on the Online Store's website and sending an e-mail to the Client. The content of the Sales Agreement is additionally recorded and secured in the Seller's Online Store's IT system.
  9. The Seller reserves the right to suspend order fulfillment in case of justified doubts as to the truthfulness and reliability of the data entered by the Client in the registration form. In such a situation, the store will immediately contact the Client.
  10. The Client may cancel the order until its status changes to "Completed". After such a change, the Client may withdraw from the order only by withdrawing from the Agreement. The procedure for withdrawing from the Agreement is described in §6 of the Regulations.

 §4
Delivery and Payments

  1. Delivery of Goods is available within the territory of the Republic of Poland and to the following countries: Germany.

  2. The Client has a choice of delivery methods indicated in the order placement process, i.e.:  
  • courier company,
  • via Pocztex company,
  • to InPost parcel lockers,
  • personal collection – only after making an electronic payment, as referred to in paragraph 8 point 2 below.
  1. Delivery of Goods to the Client is paid for if the Good requires physical shipment, unless the sales agreement states otherwise. The costs of delivery of the Good (including transport fees, delivery, and postal services) are indicated to the Client on the Online Store's pages in the information tab regarding delivery costs and during the Order placement, including at the moment the Client expresses willingness to be bound by the Sales Agreement.
  2. The Seller carries out international deliveries only after prepayment of the placed order.
  3. The delivery time for the Good to the Client is up to 14 business days, unless a different period is specified in the description of the given Good or during the Order placement.
  4. The order fulfillment time is counted from the moment the Client places the order.
  5. The Store accepts payment methods available during the order placement process, including in particular cash on delivery and electronic payments.
  6. The Seller provides the Client with the following payment methods for the Sales Agreement:
  • Cash or card payment on delivery,
  • Electronic payment via TPay, whose operator is the company Krajowy Integrator Płatności S.A. with its registered office in Poznań, plac Andersa 3, 61-894 Poznań, entered into the register of entrepreneurs kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the National Court Register, under KRS number 0000412357, NIP 7773061579, Regon 300878437. More information can be found at: https://tpay.com/polityka-prywatnosci-note.
  1. If the Client chooses payment by bank transfer or electronic payments, the Client is obliged to make the payment within 2 business days from the date of conclusion of the Sales Agreement. After this period, the order may be canceled.
  2. The Client agrees to receive invoices in electronic form.

 §5
Non-conformity of goods with the contract; complaints

  1. The basis and scope of the Seller's liability to the Client, if the sold Good has a defect, are determined by generally applicable provisions of law, in particular the consumer rights act.
  2. The Seller hereby informs about the entrepreneur's legal liability for the conformity of the performance with the contract.
  3. Before filing a complaint and sending the Goods to the Seller, the Client is asked to contact the Seller by phone: +48 500 164 000 or by email at reklamacje@basilur.pl, to speed up the complaint procedure and resolve the issue.
  4. The correspondence address suitable for complaints and the address for returning goods is: Tea Brother sp. z o.o., ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki.
  5. The good is in conformity with the contract if its description, type, quantity, quality, completeness, and functionality are in conformity with the contract.
  6. If the good is not in conformity with the contract, the consumer may demand its repair or replacement.
  7. The Seller may make a replacement when the consumer demands repair, or the Seller may make a repair when the consumer demands replacement, if bringing the good into conformity with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the entrepreneur. If repair and replacement are impossible or would require excessive costs for the entrepreneur, he may refuse to bring the good into conformity with the contract.
  8. The Seller performs repair or replacement within a reasonable time from the moment he was informed by the consumer about the lack of conformity with the contract, and without undue inconvenience to the consumer, taking into account the specificity of the good and the purpose for which the consumer acquired it. The costs of repair or replacement, including in particular the costs of postal charges, transport, labor, and materials, shall be borne by the Seller.
  9. The consumer makes the good subject to repair or replacement available to the Seller. The Seller collects the good from the consumer at his expense. The consumer is not obliged to pay for the ordinary use of the good that has subsequently been replaced.
  10. In cases specified in the Consumer Rights Act, the consumer may submit a statement on price reduction or withdrawal from the contract. This applies in particular to situations where the Seller refused to bring the goods into conformity with the contract or failed to bring the goods into conformity with the contract.
  11. The Seller refunds to the consumer the amounts due as a result of exercising the right to price reduction immediately, no later than 14 days from the date of receipt of the consumer's statement on price reduction.
  12. In the event of withdrawal from the contract, the consumer returns the goods to the Seller without delay at the Seller's expense. The Seller refunds the price to the consumer without delay, no later than 14 days from the date of receipt of the goods or proof of their return.
  13. The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant. It is presumed that the lack of conformity of the goods with the contract is significant.
  14. The entrepreneur is liable for non-conformity of the goods with the contract existing at the time of its delivery and revealed within two years from that moment, unless the expiry date of the goods for use, specified by the entrepreneur, his legal predecessors or persons acting on their behalf, is longer.
  15. It is presumed that the lack of conformity of the goods with the contract, which became apparent before the expiry of two years from the moment of delivery of the goods, existed at the moment of its delivery, unless proven otherwise or this presumption cannot be reconciled with the nature of the goods or the nature of the lack of conformity of the goods with the contract.
  16. The Seller is obliged to respond to the consumer's complaint within 14 days from the date of its receipt.
  17. Rights regarding the non-conformity of goods with the contract are vested in the consumer and the entrepreneur with consumer rights.

 §6
Right to withdraw from the contract

  1. You have the right to withdraw from this contract without giving any reason within 14 days from the day you took possession of the purchased items. The deadline for withdrawal from the contract expires after 14 days from the day you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item.
  2. To exercise the right of withdrawal, you must inform us (Tea Brother sp. z o.o., ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki, e-mail: reklamacje@basilur.pl, tel. no. +48 500 164 000) of your decision to withdraw from this contract by an unequivocal statement (for example, by completing the withdrawal form which is Annex 1 or a letter sent by post or email).
  3. You may use the model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
  4. In the event of withdrawal from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
  5. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
  6. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  7. Goods should be returned to the address: Tea Brother sp. z o.o., ul. Targowa 9B, 05-100 Nowy Dwór Mazowiecki.
  8. Please send back or hand over the item to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the item before the period of 14 days has expired.
  9. You will only have to bear the direct costs of returning the goods.
  10. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  • Pursuant to Article 38 of the Consumer Rights Act, the right to withdraw from a Sales Agreement does not apply to the Consumer in relation to, among others, agreements:
    • for the provision of services for which the consumer is obliged to pay a price, if the entrepreneur has fully performed the service with the explicit and prior consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, he would lose the right to withdraw from the contract, and acknowledged this;
    • in which the price or remuneration depends on fluctuations in the financial market, over which the entrepreneur has no control, and which may occur before the deadline for withdrawal from the contract;
    • in which the subject of the performance is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individualized needs;
    • in which the subject of the performance is an item that deteriorates quickly or has a short shelf life;
    • in which the subject of the performance is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    • in which the subject of the performance are goods which, after delivery, due to their nature, become inseparably connected with other items;
    • in which the subject of the performance are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and whose delivery can only take place after 30 days, and whose value depends on market fluctuations over which the entrepreneur has no control;
    • in which the consumer explicitly requested that the entrepreneur come to him for urgent repair or maintenance; if the entrepreneur additionally provides services other than those requested by the consumer, or delivers goods other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or goods;
    • in which the subject of the performance are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
    • for the delivery of newspapers, periodicals, or magazines, with the exception of subscription agreements;
    • concluded by public auction;
    • for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, gastronomy, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
    • for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay a price, if the entrepreneur began performance with the explicit and prior consent of the consumer, who was informed before the commencement of the performance that after the entrepreneur's performance, he would lose the right to withdraw from the contract, and acknowledged this, and the entrepreneur provided the consumer with the confirmation referred to in art. 15 sec. 1 and 2 or art. 21 sec. 1 of the Consumer Rights Act;
    • for the provision of services for which the consumer is obliged to pay a price, in cases where the consumer explicitly requested the entrepreneur to come to him for repair, and the service has already been fully performed with the explicit and prior consent of the consumer.
    1. The right to withdraw from a distance contract does not apply to entities other than a Consumer or an Entrepreneur with consumer rights.

     §7
    Provision of electronic services

    1. The Seller undertakes actions to ensure the fully correct operation of the Store, to the extent resulting from current technical knowledge, and undertakes to remove within a reasonable time all irregularities reported by Customers using the Seller's Data.
    2. Free electronic services provided by the Seller include:
      a) the possibility of creating an account in the Store,
      b) the possibility of concluding a contract with the Seller electronically,
      c) the possibility of receiving a newsletter (if newsletter subscription is enabled on the Store's website)
    3. An account is created by filling out the registration form or, if such an option is available, by checking the appropriate consent during the order placement process. Upon successful account registration in the Store, a free contract for the provision of electronic services is concluded for an indefinite period.
    4. The Customer can delete the account at any time in the customer panel or send a deletion request to the Store's e-mail address.
    5. The customer account stores information regarding customer data and placed orders. In the event of account deletion, the Seller will store information about placed orders until the expiry of the statute of limitations for possible claims arising from a specific legal relationship or for the entire period of the Store's operation - unless the Customer objects to the storage of this information and the Seller has no overriding legitimate interest in storing it.
    6. Subscription to the newsletter can be done by sending a filled-out newsletter subscription form or by checking consent during the order placement process. In the event of a successful newsletter subscription, the Seller provides an electronic service consisting of sending e-mail messages to the Customer containing information about the Seller's products, promotions, or services. The Customer can unsubscribe from the newsletter at any time by clicking the unsubscribe button in the e-mail message or by sending an unsubscribe request to the Store's e-mail address.
    7. If the Customer wishes to lodge a complaint, they should provide their first and last name, correspondence address, type, and date of the irregularity related to the functioning of the store.
    8. The Seller undertakes to consider every complaint regarding the operation of the Store within 14 days. The Customer is requested to send complaints to the Seller's e-mail address.
    9. The content of the newsletter is protected by copyright. Copying, recording, or distributing them without the Seller's consent is prohibited.
    10. The Consumer may withdraw from the contract for the supply of digital content within 14 days of its conclusion, without giving any reason, by informing the Seller. Regardless of this, the user may at any time submit a declaration of resignation from the services provided.

     §8
    Provisions concerning entrepreneurs

    1. The provisions of this paragraph apply to customers who are entrepreneurs.
    2. The parties entirely exclude liability under warranty for defects.
    3. The Seller may terminate the contract for the provision of electronic services regarding the maintenance of the Customer's account with immediate effect and without stating reasons. This does not result in any claims against the Seller on this account.
    4. The Seller has the right to withdraw from the contract without giving reasons within 14 days of its conclusion, by sending the entrepreneur an appropriate statement. This does not result in any claims against the Seller on this account.
    5. The Customer is obliged to examine the shipment at the time and in the manner customary for the given type of shipment and should immediately take steps to establish the carrier's liability. The Seller is not liable for loss, shortage, damage to the Goods, or delay in the transport of the shipment from the time it is accepted for transport until it is delivered to the entrepreneur.
    6. The Seller has the right to limit available payment methods and to require the entrepreneur to make a full or partial prepayment.
    7. The Seller's total liability to the entrepreneur for non-performance or improper performance of the contract by the Seller is limited to the price paid for the Goods and delivery costs. The Seller is not liable for lost profits in relation to the entrepreneur.
    8. The court having jurisdiction over the Seller's registered office is competent to settle disputes between the Seller and the entrepreneur.
    9. The provisions of this paragraph are not intended to limit the rights of an entrepreneur with consumer rights, which are afforded to them by generally applicable laws.

     §9
    Reviews

    1. In the case of presenting consumer reviews, the Seller verifies reviews about services and goods and has implemented appropriate solutions to assess their authenticity. The tool for posting Customer reviews is provided by:
      1) Trusted Shops Poland sp. z o.o. with its registered office in Warsaw (01-211), at ul. Kasprzaka 4, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under KRS number: 0000744076, having NIP: 5252759135, with share capital of PLN 5,000.00. Information on the verification and authenticity of reviews can be found here;
      2) Judge.me Ltd with its registered office in London at: c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England. More information can be found here.
    2. Next to the User's name, whose review has been confirmed by a purchase, the designation "Verified" appears. If the User's review cannot be confirmed by a purchase of the Product, the "Verified" designation is not used.
    3. We publish all reviews (both positive and negative) and do not interfere with their content, nor do we offer additional benefits related to posting or withdrawing a review.
    4. For the above reasons, we can ensure that the reviews available on the Store's website marked "Verified" are verified and authentic and reflect actual shopping experiences.
    5. In the event that the content of the review violates the provisions of §11 of these Regulations or was placed under an incorrect product to which it does not relate, the Seller may decide to reject the review. The decision is made within 10 business days from the date the review was sent by the User. The Seller informs the User about the rejection of the Review via a message sent to the e-mail address provided by the User during the review submission process or order placement. In the message referred to in the preceding sentence, the Seller indicates the reason for rejecting the review.
    6. A User whose review has been rejected in the manner described in paragraph 5 above has the right to appeal and repost a review that will meet the conditions of these Regulations.
    7. Reviews about the Store may be posted on websites of other entities. In the case of such reviews, the rules applied by these entities apply to the assessment of their credibility and authenticity. For its part, the Store makes every effort to ensure that reviews about the store are always reliable and authentic.

     §10
    Personal data protection

    1. The administrator of customers' personal data collected via the online Store is the Seller.
    2. The rules for processing personal data of their recipients and the Customer's rights are included in the Store's Privacy Policy.

     §11
    User Content

    1. User Content refers to content posted independently or through the Store by each User:
      1) reviews or comments about the store or products,
      2) additional, not required when placing an order, information contained in the customer's account, posted independently or through the Store.
    1. The User may not publish content that constitutes illegal content within the meaning of the Digital Services Act (DSA) or is otherwise unlawful, inconsistent with these regulations, or good practices, in particular:
      1) content used to commit an offense or crime,
      2) content infringing personal rights or copyrights,
      3) spam-like content,
      4) content used to conduct unfair competitive activities, including prohibited marketing activities,
      5) content inconsistent with the subject matter of the service to which it relates.
    1. We may verify, block, and remove illegal content – while maintaining objectivity and due diligence.
    2. A notification of illegal content should contain:
      1) a sufficiently justified explanation of the reasons why a person or entity alleges that the relevant information constitutes illegal content,
      2) an indication, where possible, of the electronic location of the information, such as a URL, and additional information allowing the identification of the illegal content,
      3) the name and surname or name and e-mail address of the person or entity making the notification - with the exception of a notification concerning information considered to be related to one of the offenses referred to in Articles 3-7 of Directive 2011/93/EU;
      4) a statement confirming the good faith belief of the person or entity making the notification that the information and allegations contained therein are accurate and complete.
    1. If, as a result of verification undertaken on our initiative or arising from a notification, we determine that certain content is illegal, we may decide to block or remove it.
    2. Both the User who reported content and disagrees with our decision, and the User whose content we deemed illegal, have the right to appeal decisions regarding content via the contact point indicated in paragraph 13 below. The appeal should include the name and surname, contact details, and justification for requesting a change to the decision.
    3. Upon submission of an appeal, we will promptly confirm its receipt and consider it within 14 days. Appeals will not be handled in an automated manner. The justification for our decision will be prepared in accordance with all requirements arising from the Digital Services Act.
    4. The User has the right to appeal decisions regarding content via the contact point indicated in paragraph 13 below. The appeal should include the name and surname, contact details, and justification for requesting a change to the decision.
    5. In the event of flagrant disregard of the provisions of this point and publication of illegal content, we may decide to temporarily block (suspend) or delete the account, as well as to restrict account functionalities.
    6. The condition for making a decision regarding the user's account is to maintain objectivity and due diligence. An appeal against such a decision is possible and will not be handled in an automated manner. The appeal will be considered within 14 days, and the User will be immediately informed of its outcome.
    7. We are not liable for User Content if:
      1) we do not have actual knowledge of illegal activity or illegal content, and with regard to claims for damages - we do not know of facts or circumstances that clearly indicate illegal activity or illegal content;
      2) we take appropriate action without undue delay to remove or disable access to illegal content when we gain such knowledge or notification.
    1. If we become aware of any information giving reason to suspect that a crime threatening the life or safety of a person or persons has been committed, is being committed, or may be committed, we will immediately inform the law enforcement authorities or judicial authorities of the interested Member State or Member States of our suspicion and provide all available information on the matter.
    2. We have established a contact point to fulfill our obligations related to the Digital Services Act (DSA), through which relevant authorities and Users can communicate with us: sklep@basilur.pl. Using the indicated email address, it is possible, in particular, to report content that the User considers illegal.
    3. None of the above provisions is intended to limit the User's rights and should not be interpreted in this way.

     §12
    Final provisions

    1. All rights to the Store and the goods offered, including intellectual property rights, proprietary and personal copyrights, belong to the Seller. Without the Seller's consent, it is not possible, among other things, to reproduce or modify the content offered by the Seller.
    2. The Seller reserves the right to amend the Regulations for significant reasons, such as a change in the offer or a change in legal provisions. The new Regulations shall come into force on the date of publication. Registered Users will be informed about the change in the Regulations by e-mail.
    3. The Seller reserves the right to change the prices of goods and promotions without prejudice to contracts concluded before such changes.
    4. In matters not regulated by these Regulations, the generally applicable provisions of Polish law shall apply.
    5. None of the provisions of the Regulations is intended to limit the rights of the consumer or entrepreneur with consumer rights, guaranteed by the Consumer Rights Act and other applicable legal acts.
    6. In the event of a dispute arising from a concluded sales agreement, the parties shall endeavour to resolve the matter amicably.
    7. The consumer has the option of using out-of-court complaint handling and claim enforcement procedures. The consumer has the option, for example:
      1) to apply to a permanent amicable consumer court for resolution of the dispute,
      2) to apply to the provincial inspector of the Trade Inspection for the initiation of mediation proceedings for an amicable settlement of the dispute,
      3) to use the assistance of a district (municipal) consumer rights ombudsman or a social organisation whose statutory tasks include consumer protection.
    1. The consumer may use the EU ODR online platform, available at: https://ec.europa.eu/consumers/odr/
    2. More detailed information can be found at: https://polubowne.uokik.gov.pl/.

    Complaint and withdrawal from contract declaration form – the use of the following forms is not mandatory, only recommended.

    APPENDIX NO. 1
    TO THE ONLINE STORE REGULATIONS

    Town, date

    First name, last name
    Consumer's address
    Order no.

    Tea Brother sp. z o.o.
    Targowa 9B
    05-100 Nowy Dwór Mazowiecki

    DECLARATION OF WITHDRAWAL FROM A DISTANCE CONTRACT

    I declare that, in accordance with Article 27 of the Act of 30 May 2014 on consumer rights, I withdraw from contract no. ...................., concluded on ...................., concerning the purchase of goods ……………………………………………

    Please refund the amount of ……………… to bank account number:

    ……………………………………………………………………………………………………………

    …………………...............................

    Consumer's signature

    APPENDIX NO. 2
    TO THE ONLINE STORE REGULATIONS

    Town, date

    First name, last name
    Consumer's address
    Order no.

    Tea Brother sp. z o.o.
    ul. T    argowa 9B
    05-100 Nowy Dwór Mazowiecki

    PRODUCT COMPLAINT FORM

    I hereby inform that the goods purchased by me on ……………. are not in conformity with the contract (defective). The defect consists of ……………………………………………………………….…………………………………………………………………………………………………………………………………………………………….

    Order number (available after logging in or in the order confirmation email). …………………………………………………………………………………………………………………………………………

    The defect was found on ……………………….. . In view of the above, on the basis of the Act of 30 May 2014 on consumer rights:

    • I demand free repair of the goods
    • I demand replacement of the goods with new ones

    In cases specified in the regulations:

    • I declare a price reduction of the goods by the amount of ……….. (in words: ………) PLN,
    • I declare withdrawal from the contract

    Please refund the given amount to account ………………………………………………………………………

    /by postal order to my address ……………………………………………………....

    …………………...............................

    Consumer's signature